FAQS
Frequently Asked Questions
What You Need to Know About Working With Us
Explore answers to common questions about our industrial control systems, pricing, supported brands, and what makes Von Electrix a trusted automation partner.
1. What brands of PLC and electronics do you work with?
We primarily work with Omron and Delta, chosen for their performance, cost-efficiency, and strong availability in South Africa. We are also a registered OEM machine developer with Omron SA.
2. Can you refurbish or upgrade my old control system?
Yes. We specialize in refurbishing outdated systems and reverse engineering them to modern standards — saving you from costly equipment replacement.
3. How is pricing determined for a control system or automation solution?
Pricing is based on system complexity, component selection, and any custom fabrication involved. Every quote is tailored after an in-depth consultation to understand your specific requirements.
4. Do you offer on-site installation and support?
Absolutely. We handle everything from control panel build to full installation, wiring, and programming — followed by on-site testing and support to ensure everything runs smoothly.
5. What kind of industries do you work with?
We serve a wide range of industries, including food and beverage, plastics, chemical processing, manufacturing, mining, and packaging — offering both new builds and retrofits.
6. What’s the benefit of using locally built control systems vs imported ones?
Local systems offer faster support, cheaper maintenance, and readily available replacement parts. Plus, you’re not locked into foreign service contracts or delays.
7. Do you assist with rapid prototyping or small production runs?
Yes. We design and produce small batches (50–200 units) of both plastic and steel parts, helping clients test functionality before committing to expensive mold tooling.
8. Can you help if I don’t know exactly what I need?
Of course. Many clients start with a rough idea or problem. We guide you through the discovery and design process with a consultative approach, offering solutions that suit your goals and budget.
9. Do you offer 24-hour support?
Yes. For qualifying projects, we offer 24-hour support at no additional charge. This ensures any necessary changes or adjustments are made swiftly post-installation.
10. Can you help with design layouts for proposals or investor pitches?
Definitely. We create factory and machine layouts, visual aids, and 3D renders that are ideal for securing funding, aligning teams, or demonstrating production workflows.
Trusted brands We work with
